How To Register - Online Registration FAQ

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How To Register
Reserve Your Campsite
Payment 1
Payment 2
Merit Badge Sign-Ups
Payment 3
Online Registration FAQ
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Page 7 of 7

Online Registration Frequently Asked Questions:

What is my User ID and password?

When you submitted your campsite reservation, a registration account was created for you by the council. You will not be sent your username and password -- you can determine this information yourself by having the system email you your username and password.
  1. Click here to go to the login page.
  2. In the window that opens, click "If you have forgotten your User ID or Password click here."
  3. Enter your email address in the second box and click "Send Password." (Note: This email address must match the email address submitted on your Campsite Reservation Form).
  4. Check your email. A message from the camping secretary should arrive shortly, with the User ID and Password you can use to login to the system.
Note: In most cases, your User ID is the email address of the Summer Camp Coordinator as noted on the Campsite Reservation Form. Your password is "camptXXX" where XXX is your troop number. If these credentials do not allow you to access your registration, follow the steps above to have the system email you your correct User ID and password.

What do I do if I lost my User ID or password?

Please see above "What is my User ID and Password?"

Why do I get an error when I try to send myself my User ID and password?

When trying to follow the steps above for retrieving your User ID and password the system gives this error: "There is no member profile matching the information provided." This can happen for a number of reasons: the email address you are using is different than the one submitted on the campsite reservation form, your unit's Summer Camp Coordinator has changed, but the council has not been notified, or the email address was entered incorrectly when setting up your registration. Please contact the Scout Achievement Center at (513) 577-7700 to have the address corrected in the system.

How do I change my User ID and password?

You may find it helpful to change your User ID and password to something that is easier to remember, or you may want to make the information available to others in your unit.
  1. Click here to go to the login page.
  2. In the window that opens, enter your current User Id and Password and click "Sign In."
  3. Follow the instructions on the screen and enter the requested information to create a new User ID or Password.
  4. Click "Update."

Why isn't my User ID or password working?

First, be sure you have entered the correct information. Follow the instructions above for "What is my User ID and password?". Once you receive the email with your information, try logging in again, making sure to type exactly. Your password is case-sensitive, meaning that you must use either uppercase or lowercase letters just as the email states. If you do not receive an email after entering in your email under "If you have forgotten your User ID or Password", or if you still cannot login, please the Scout Achievement Center at (513) 577-7700 so we can help you (we may have the wrong address on file).

I can login, but I do not see my unit's registration (No "View Registrations" on My Information Menu)?

This can happen if the User ID and password you logged in with are not associated with your Camp Friedlander registration. Be sure you are using the correct User ID and password (some users may have more than one due to previous council event registrations). Follow the instructions above for "What is my User ID and password?" -- you may be sent multiple emails, one for each of your User IDs. Try each one and see if your Camp Friedlander registration becomes available. If you still cannot view your registration, please the Scout Achievement Center at (513) 577-7700 so we can help you.

How do I view or update my unit's registration?

You have the ability to edit your registration, including adding or deleting attendees, assigning names to Scouts and adults, and making payments.
  1. Login to the Doubleknot system.
  2. In the window that opens, enter your User ID and Password and click "Sign In."
  3. From the menu that appears, click "View Registrations."
  4. From the list that appears, find "Camp Friedlander Summer Camp" in the event column. Click "View Details" in the action column. (Note: There may be multiple registrations in this list if you have used your User ID for other Dan Beard Council event registrations).
  5. The following page will list all of the details, including fees, payments, and class registrations (if any) for each attendee. Click the "Update" button at the bottom of the page to make changes.

How do I check my unit's balance?

Please see above "How do I view or update my unit's registration?". The View Registration Details page lists costs associated with each Scout, adult, and any programs that may have associated costs. If there is an outstanding past-due balance, a Minimum Amount Due will be listed. If your unit is up on payments, the balance will only reflect the remaining amount due for the next payment deadline(s).

How do I make an online payment?

Online payments via credit card, online check, or to-be-mailed checks can be made via the online registration system. All payments are secure and will be reflected immediately after processing on your balance (except to-be-mailed checks).
  1. Follow the instructions above for "How do I view or update my unit's registration?"
  2. From the main To Do page, click the "Complete Registration Step 1 of 2" button.
  3. Review the amounts on the Billing Page and verify the total.
  4. Enter an amount in the "Amount to Pay" box. (Note: If the payment due date has passed, the system will show a minimum amount due to keep your registration updated).
  5. Verify the billing address noted on the page.
  6. Choose a payment type:
    1. For credit cards, select your card and enter the information requested.
    2. For electronic checks, enter your checking account information.
    3. For offline checks (to-be-mailed to the Scout Service Center), verify your name.
  7. Click the check box to state that you agree to payment terms.
  8. Click the "Purchase" button. A confirmation email will be promptly sent to your email address on file.

How do I add Scouts or adults to my unit's registration?

Your balance will reflect the number of Scouts and Adults you have registered. If your balance seems too low, you may have the incorrect number of attendees registered. Please note, there is a difference between "Assigned" and "Unassigned" attendees. Assigned attendees have been given a name and can sign-up for classes. Unassigned attendees have not been given a name and are only part of the space reserved for your unit.
  1. Follow the instructions above for "How do I view or update my unit's registration?"
  2. From the main To Do page, click "Reserve number of Scouts and Leaders."
  3. Read this page carefully. Note the total number of Scouts and Adults you have registered under "Space Reserved for You." This is the number of registrants that reflects on your balance.
  4. To add Scout or adults, enter the number of each to add in the boxes under "Number of Attendees Unassigned."
  5. Perform the Complete Registration process to update your unit's registration. Make any payments currently due. Note: Your registration will not be updated if you do not go through the Complete Registration process (even if no payment is due).

How do I remove Scouts or adults from my unit's registration?

Your balance will reflect the number of Scouts and Adults you have registered. If your balance seems too high, you may have the incorrect number of attendees registered. Please note, there is a difference between "Assigned" and "Unassigned" attendees. Assigned attendees have been given a name and can sign-up for classes. Unassigned attendes have not been given a name and are only part of the space reserved for your unit.
  1. Follow the instructions above for "How do I view or update my unit's registration?"
  2. From the main To Do page, click "Reserve number of Scouts and Leaders."
  3. Read this page carefully. Note the total number of Scouts and Adults you have registered under "Space Reserved for You." This is the number of registrants that reflects on your balance.
  4. To remove Scouts or adults:
    1. You must first make sure they are not assinged (named); you cannot remove assigned (named) persons.
    2. To do this, click "Go Back" to return to the To Do page.
    3. Click "Identify Scouts and Leaders by Name"
    4. From the list on this page, uncheck the box next to the names of any person you wish to remove from your registration.
    5. Click "Continue."
    6. Click "Remove" next to the name of each person you want to remove.
    7. Click "Continue", then click "Continue" again to return to the To Do page.
    8. Click "Reserve number of Scouts and Leaders"
    9. Change the figures under the "Number of Individuals Unassigned" to reflect the correct number of registrants.
  5. Perform the Complete Registration process to update your unit's registration. Make any payments currently due. Note: Your registration will not be updated if you do not go through the Complete Registration process (even if no payment is due).

What is the difference between an "Assigned" and "Unassigned" Individual?

Each attendee is designated as either "Assigned" or "Unassigned." An Assigned attendee is a registrant that has been given a name and defined as either a Scout or an Adult. An Unassigned attendee is a registrant that has not been given a name and is only part of the unit's reserved number of registrants. Only Assigned Scouts can sign up for Merit Badge classes and programs.

Why is our number reserved larger/smaller than it is supposed to be?

Your reserved block of space is the total number of assigned and unassigned individuals you have registered. If your block of space is larger than it is supposed to be, then most likely you have too many unassigned individuals reserved (see above "How do I remove Scouts or adults from my unit's registration?" for instructions on removing unassigned individuals). If your block of space is smaller than it is supposed to be, you should add unassigned individuals to your registration, and then assign them by giving them a name (see above "How Do I add Scouts or adults to my registration?").

What happened to the merit badge class or program registrations I entered previously?

If you login to your unit's registration, and find that some or all of your Scout's class registrations are missing, there are several reasons why this may have occured:
  1. Your registration balance is past due. Merit badge registrations are only saved for units that are up on their payments. Units that owe a payment past the deadline may still perform online merit badge registration, however, they risk forfieting those classes to units that do not have a past-due balance. While classes are first-come, first-served, the registration system also requires units to be up on payments in order to reserve class spots.
  2. The last time you logged in, you did not go through the "Complete Registration" process. In order for your registration to be updated, you must go through this two-screen process, even if no payment is currently due. This is the only way to save your work, and you will know your work has been saved when you receive a confirmation email.
  3. In very rare instances, your internet browser may encounter a "timeout" because of network connection problems. This may happen at peak internet usage times. To avoid this, be sure that you receive the confirmation email before you close your broswer or navigate away from the online registration system.
If you do not believe any of these reasons apply to you, please the Scout Achievement Center at (513) 577-7700 say we can determine what went wrong and how we can help your Scouts get the classes they need.

Why don't I see a class that is listed on the Merit Badge Schedule?

Classes that are full or overbooked will not appear in the list of classes within the online registration system. If a full class later becomes available, it will again appear on the list, so you may want to check on desired classes from time to time.

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Last Updated on Wednesday, 27 February 2013 09:55