Online Registration Frequently Asked Questions

PDFPrintE-mail

The information contained in this article should answer most of the common questions associated with User ID and password issues for the online registration system.  If you require additional assistance, please contact the Camping Secretary at 513-577-7700.

What is my User ID and password?

When you submitted your campsite reservation, a registration account was created for you by the council.  The Doubleknot system will send you your User ID and password via the following process:

  1. Navigate to the Doubleknot Login page.
  2. In the window that opens, click "Forgot Password?"
  3. Enter your email address and click "Send E-Mail"  (NOTE:  This email address must match the email address submitted on your Campsite Reservation Form)
  4. Check your email.  A message from Doubleknot, Inc. should arrive shortly.
  5. Follow the instructions and links in that email to reset your password.

NOTE:  In most cases, your User ID is the email address of the Summer Camp Coordinator as noted on the Campsite Reservation Form.  Your password is "camptXXX" where XXX is your troop number.  If these credentials do not allow you to access your registration, follow the steps above to have the system email you your correct User ID and password.

What do I do if I lost my User ID or password?

Please follow the instructions above for "What is my User ID and Password?"

Why do I get an error when I try to send myself my User ID and password?

When trying to follow the steps above for retrieving you User ID and password, the system gives this error:  "There is no member profile matching the information provided."  This can happen for a number of reasons:

  • The email address you are using is different than the one submitted on the Campsite Reservation Form.
  • Your unit's Summer Camp Coordinator has changed, but the council has not been notified.
  • The email address was entered incorrectly when setting up your registration.

Please contact the Scout Achievement Center at 513-577-7700 to have the address corrected in the system.

How do I change my User ID and password?

You may find it helpful to change your User ID and password to something that is easier to remember, or you may want to make the information available to others in your unit.

  1. Navigate to the Doubleknot Login page.
  2. In the window that opens, enter your current User ID and password and click "Login".
  3. In the upper right section of the screen, click "My Account".
  4. Click "Edit Profile".
  5. Click "Change User ID or/and Password".
  6. Following the instructions on the screen, enter the appropriate fields and click "Update".

Why isn't my User ID or password working?

First, be sure you have entered the correct information.  Follow the instructions above for "What is my User ID and password?".  Once you receive the email with your information, try logging in again, making sure to type the User ID and password correctly.  Your password is case-sensitive, meaning that you must use either uppercase or lowercase letters, just as the email states.  If you do not receive an email after requesting one through the above process, or if you still cannot login, please contact the Scout Achievement Center at 513-577-7700 for additional assistance (we may have the wrong address on file).

I can login, but I do not see my unit's registration (No "View Registrations" on My Information Menu)?

This can happen if the User ID and password you logged in with are not associated with your Camp Friedlander registration.  Be sure you are using the correct User ID and password (some users may have more than one due to previous council event registrations).  Follow the instructions above for "What is my User ID and password?"  The email you receive will provide a link to reset the password for each of the User IDs associated with that email address.  It will also list the events associated with each User ID.  If you still cannot view your registration, please contact the Scout Achievement Center at 513-577-7700 so we can help you.

Why don't I see a class that is listed on the Merit Badge Schedule?

Classes that are full will not appear in the list of classes within the online registration system.  If a full class later becomes available, it will again apear on the list. Please continue to check back as class availability will change as units make changes to their Scout's schedules.